| Kompetensi Umum dan Inti | | |
| 1 | I.55HDR00.149.2 | Bekerjasama dengan kolega dan pelanggan |
| D1.HOT.CL1.01 | Work effectively with customers and colleagues |
| 2 | I.55HDR00.150.2 | Melakukan kerja dalam lingkungan sosial yang beragam |
| D1.HOT.CL1.02 | Work in a socially diverse environment |
| 3 | I.55HDR00.185.2 D1.HOT.CL1.03 | Menerapkan Proses Kesehatan, Keselamatan dan Keamanan Kerja |
| | Implement occupational health and safety procedures |
| 4 | I.55HDR00.164.2 | Melakukan prosedur administrasi |
| D1.HOT.CL1.05 | Perform basic clerical procedures |
| 5 | I.55HDR00.250.2 | Mencari dan mendapatkan data computer |
| D1.HOT.CL1.06 | Access and retrieve computer-based data |
| 6 | I.55HDR00.006.2 | Berkomunikasi melalui telepon |
| D1.HRS.CL1.04 | Communicate on the telephone |
| 7 | I.55HDR00.152.2 | Mengembangkan dan memperbaharui pengetahuan tentang industri perhotelan |
| D1.HOT.CL1.08 | Maintain hospitality industry knowledge |
| 8 | I.55HDR00.206.2 | Memulai Percakapan dan Mengembangkan Hubungan |
| D1.LAN.CL10.03 | Baik dengan Tamu |
| | Start conversations and develop good relations with guests |
| 9 | I.55HDR00.153.2 | Meningkatkan dan memperbaharui pengetahuan lokal |
| D1.HSM.CL5.04 | Develop and update local knowledge |
| 10 | I.55HDR00.154.2 | Mempromosikan produk dan jasa kepada pelanggan |
| D1.HOT.CL1.10 | Promote products and services to customers |
| 11 | I.55HDR00.155.2 D1.HOT.CL1.11 | Menangani situasi konflik |
| | Manage and resolve conflict situations |
| 12 | I.55HDR00.163.2 | Menyediakan pertolongan pertama |
| D1.HOT.CL1.12 | Perform basic First Aid procedures |
| 13 | I.55HDR00.218.2 | Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata |
| D1.HRS.CL1.19 | Perform child protection duties relevant to the tourism industry |
| 14 | I.55HDR00.229.2 | Membangun dan memelihara tempat kerja yang aman |
| D1.HSS.CL4.01 | Establish and maintain a safe and secure workplace |
| 15 | I.55HDR00.217.2 | Berkomunikasi secara lisan dalam Bahasa Inggris pada tingkat operasional dasar |
| D1.LAN.CL1.01 | Speak English at a basic operational level |
| 16 | I.55HDR00.255.2 | Mengoperasikan Sistem Reservasi Komputer |
| D1.HFO.CL2.02 | Operate computerized reservation system |
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| Kompetensi Fungsional | | |
| Telephone Operator | | |
| 1 | I.55HDR00.213.2 | Menulis pesan singkat dalam Bahasa Inggris |
| D1.LAN.CL10.10 | Write A Short Message In English |
| 2 | I.55HDR00.261.2 | Melakukan Percakapan Singkat di Telepon |
| D1.LAN.CL10.04 | Communicate in English on the telephone |
| 3 | I.55HDR00.196.2 D1.HCS.CL6.04 | Menangani kualitas layanan pelanggan |
| | Manage quality customer service |
| 4 | I.55HDR00.248.2 | Menyediakan informasi layanan hotel |
| D1.HFO.CL2.11 | Provide information about in – house – services |
| 5 | I.55HDR00.262.2 D1.HFO.CL2.12 | Memberikan Informasi Layanan Dial Internasional |
| | (SLI) |
| | Provide international (IDD) service information |
