NOKODE UNITJUDUL UNIT KOMPETENSI
Kompetensi Umum dan Inti
1I.55HDR00.149.2Bekerjasama dengan kolega dan pelanggan
D1.HOT.CL1.01Work effectively with customers and colleagues
2I.55HDR00.150.2Melakukan kerja dalam lingkungan sosial yang beragam
D1.HOT.CL1.02Work in a socially diverse environment
3I.55HDR00.185.2 D1.HOT.CL1.03Menerapkan Proses Kesehatan, Keselamatan dan Keamanan Kerja
Implement occupational health and safety procedures
4I.55HDR00.164.2Melakukan prosedur administrasi
D1.HOT.CL1.05Perform basic clerical procedures
5I.55HDR00.250.2Mencari dan mendapatkan data computer
D1.HOT.CL1.06Access and retrieve computer-based data
6I.55HDR00.006.2Berkomunikasi melalui telepon
D1.HRS.CL1.04Communicate on the telephone
7I.55HDR00.152.2Mengembangkan dan memperbaharui pengetahuan tentang industri perhotelan
D1.HOT.CL1.08Maintain hospitality industry knowledge
8I.55HDR00.206.2Memulai Percakapan dan Mengembangkan Hubungan
D1.LAN.CL10.03Baik dengan Tamu
Start conversations and develop good relations with guests
9I.55HDR00.153.2Meningkatkan dan memperbaharui pengetahuan lokal
D1.HSM.CL5.04 Develop and update local knowledge
10I.55HDR00.154.2Mempromosikan produk dan jasa kepada pelanggan
D1.HOT.CL1.10Promote products and services to customers
11I.55HDR00.155.2 D1.HOT.CL1.11Menangani situasi konflik
Manage and resolve conflict situations
12I.55HDR00.163.2Menyediakan pertolongan pertama
D1.HOT.CL1.12Perform basic First Aid procedures
13I.55HDR00.218.2Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata
D1.HRS.CL1.19Perform child protection duties relevant to the tourism industry
14I.55HDR00.229.2Membangun dan memelihara tempat kerja yang aman
D1.HSS.CL4.01Establish and maintain a safe and secure workplace
15I.55HDR00.217.2Berkomunikasi secara lisan dalam Bahasa Inggris pada tingkat operasional dasar
D1.LAN.CL1.01Speak English at a basic operational level
16I.55HDR00.255.2Mengoperasikan Sistem Reservasi Komputer
D1.HFO.CL2.02Operate computerized reservation system
Kompetensi Fungsional
Telephone Operator
1I.55HDR00.213.2Menulis pesan singkat dalam Bahasa Inggris
D1.LAN.CL10.10Write A Short Message In English
2I.55HDR00.261.2Melakukan Percakapan Singkat di Telepon
D1.LAN.CL10.04Communicate in English on the telephone
3I.55HDR00.196.2 D1.HCS.CL6.04Menangani kualitas layanan pelanggan
Manage quality customer service
4I.55HDR00.248.2Menyediakan informasi layanan hotel
D1.HFO.CL2.11Provide information about in – house – services
5I.55HDR00.262.2 D1.HFO.CL2.12Memberikan Informasi Layanan Dial Internasional
(SLI)
Provide international (IDD) service information