NOKode UnitUnit Kompetensi
Kompetensi Umum dan Inti
1I.55HDR00.149.2Bekerjasama secara efektif dengan kolega dan pelanggan
D1.HRS.CL1.17Work effectively with colleagues and customers
2I.55HDR00.150.2Melakukan kerja dalam lingkungan sosial yang beragam
D1.HRS.CL1.18Work in a socially diverse environment
3I.55HDR00.185.2Menerapkan proses kesehatan, keselamatan dan keamanan kerja
D1.HOT.CL1.03Implement occupational health and safety procedures
4I.55HDR00.164.2Melakukan prosedur administrasi
D1.HRS.CL1.11Perform clerical procedures
5I.55HDR00.250.2Mencari dan mendapatkan data komputer
D1.HRS.CL1.01Access and retrieve computer-based data
6I.55HDR00.006.2Berkomunikasi melalui telepon
D1.HRS.CL1.04Communicate effectively on the telephone
7I.55HDR00.152.2Mengembangkan pengetahuan tentang industri perhotelan
D1.HRS.CL1.08Maintain hospitality industry knowledge
8I.55HDR00.154.2Mempromosikan produk dan jasa kepada pelanggan
D1.HOT.CL1.10Promote products and services to customers
9I.55HDR00.163.2Menyediakan pertolongan pertama
D1.HRS.CL1.12Perform basic First Aid procedures
10I.55HDR00.218.2Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata
D1.HRS.CL1.19Perform child protection duties relevant to the tourism industry
11I.55HDR00.229.2Membangun dan memelihara tempat kerja yang aman
D1.HSS.CL4.01Establish and maintain a safe and secure workplace
12I.55HDR00.217.2Berkomunikasi secara lisan dalam bahasa Inggris pada tingkat operasional dasar
D1.HRS.CL1.14Speak English at a basic operational level
Kompetensi Fungsional
Porter/Bellboy
1I.55HDR00.009.2Menyediakan jasa porter
D1.HFO.CL2.07Provide Bell Boy/ Porter services
2I.55HDR00.243.2Menyediakan fasilitas kehilangan dan penemuan barang
D1.HSS.CL4.09Provide a lost and found facility
3I.55HDR00.258.2Mengawal dan membawa barang-barang berharga
D1.HSS.CL4.08Escort Carry And Store Valuable Items