NOKODE UNITJUDUL UNIT KOMPETENSI
Kompetensi Umum dan Inti
1I.55HDR00.149.2Bekerjasama dengan kolega dan pelanggan
D1.HOT.CL1.01Work effectively with customers and colleagues
2I.55HDR00.150.2Melakukan kerja dalam lingkungan sosial yang beragam
D1.HOT.CL1.02Work in a socially diverse environment
3I.55HDR00.185.2 D1.HOT.CL1.03Menerapkan Proses Kesehatan, Keselamatan dan Keamanan Kerja
Implement occupational health and safety procedures
4I.55HDR00.164.2Melakukan prosedur administrasi
D1.HOT.CL1.05Perform basic clerical procedures
5I.55HDR00.250.2Mencari dan mendapatkan data computer
D1.HOT.CL1.06Access and retrieve computer-based data
6I.55HDR00.006.2Berkomunikasi melalui telepon
D1.HRS.CL1.04Communicate on the telephone
7I.55HDR00.152.2Mengembangkan dan memperbaharui pengetahuan tentang industri perhotelan
D1.HOT.CL1.08Maintain hospitality industry knowledge
8I.55HDR00.206.2Memulai Percakapan dan Mengembangkan Hubungan
D1.LAN.CL10.03Baik dengan Tamu
Start conversations and develop good relations with guests
9I.55HDR00.153.2Meningkatkan dan memperbaharui pengetahuan lokal
D1.HSM.CL5.04 Develop and update local knowledge
10I.55HDR00.154.2Mempromosikan produk dan jasa kepada pelanggan
D1.HOT.CL1.10Promote products and services to customers
11I.55HDR00.155.2 D1.HOT.CL1.11Menangani situasi konflik
Manage and resolve conflict situations
12I.55HDR00.163.2Menyediakan pertolongan pertama
D1.HOT.CL1.12Perform basic First Aid procedures
13I.55HDR00.218.2Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata
D1.HRS.CL1.19Perform child protection duties relevant to the tourism industry
14I.55HDR00.229.2Membangun dan memelihara tempat kerja yang aman
D1.HSS.CL4.01Establish and maintain a safe and secure workplace
15I.55HDR00.217.2Berkomunikasi secara lisan dalam Bahasa Inggris pada tingkat operasional dasar
D1.LAN.CL1.01Speak English at a basic operational level
16I.55HDR00.255.2Mengoperasikan Sistem Reservasi Komputer
D1.HFO.CL2.02Operate computerized reservation system
Kompetensi Fungsional
Receptionist/Front Desk Agent
1I.55HDR00.002.2Menyediakan layanan akomodasi reception
D1.HFO.CL2.03Provide accommodation services
2I.55HDR00.001.2Menerima dan memproses reservasi
D1.HFO.CL2.01Receive and process reservations
3I.55HDR00.004.2Memproses transaksi keuangan
D1.HFO.CL2.05Process a financial transaction for services rendered
4I.55HDR00.209.2Menangani Keluhan
D1.HRS.CL1.15Receive And Resolve Customer Complaints
5I.55HDR00.201.2Memproses transaksi untuk pembelian barang atau jasa
D1.HFA.CL7.02Process transactions for purchases of goods or services
6I.55HDR00.003.2Memelihara catatan keuangan
D1.HFA.CL7.03Maintain financial standards and records
7I.55HDR00.173.2Mempersiapkan laporan keuangan
D1.HFA.CL7.04Prepare routine financial statements